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Plan A: 1-800-Follw Me | Plan B: 1-800-Office PBX | Plan C: 800 Unlimited Voicemail | Plan D: International 800 Number | Vanity Lookup

FAQs about Toll Free Virtual PBX (phone system) 
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How Virtual Switchboard Works for Small Business

Toll Free 800 Service Plans for Business

What is a PBX?
What do I need to have a PBX?
I am an existing client, and I have a Toll Free Number. How do I sign up?
I am not a client, but I have a Toll Free Number with another carrier. How do I sign up?
How is the billing procedure?
Are there any contracts to sign?
Are there any hidden costs?
Can I decide what type of Toll Free Number I want?
How does your Voicemail work?
How long is the message length for Voicemails?
What are the settings for your Voicemail?
What is your support?


Answers

What is a PBX?
The PBX is a comprehensive phone system in which callers dial your Nationwide Toll Free Number, and they are given prompts to further dial an extension. [top]

What do I need to have a PBX?
All you really need is a working phone number. We will provide the Nationwide Toll Free Number, the voicemail and you will choose the PBX package. [top]

I am an existing client, and I have a Toll Free Number. How do I sign up?
Signing up is easy! Simply go to our PBX section on the website, and choose your package. Once you are activated, you will then go into your on-line account manager and begin the set-up process. [top]

I am not a client, but I have a Toll Free Number with another carrier. How do I sign up?
The first step is to Transfer your existing Toll Free Number to NACI. Once your number is fully transferred and working, then you can begin the process for starting your PBX system. [top]

How is the billing procedure?
Our billing is exactly the same for all of our services. We charge on a weekly basis for the usage of the system. At the end of the month, we will add on the service charges. [top]

Are there any contracts to sign?
No, you will never sign a contract to become a customer of NACI. You can sign up for Free and cancel at any time. We do not tie anyone into confusing and complicated contracts, we let our superior service speak for itself. [top]

Are there any hidden costs?
No, we post all of our charges easily on-line for you to see. To view all of our rates and charges click here. [top]

Can I decide what type of Toll Free Number I want?
Yes, you can choose 4 types of Toll Free Numbers when you sign up. [top]

1) Random If you want any generic Toll Free Number, the system will assign you a number when you sign up. These numbers are guaranteed to work.
2) List NACI owns 1000's of numbers that we allow our clients to choose from. These numbers are guaranteed to work.
3) Vanity Number Some clients want their Toll Free number to spell out a word or phrase. Example 1-800-Flowers. There is no guarantee that the number will be yours, as someone else may have taken it already. These numbers take approx 4-6 business days to fully activate after your account becomes active.
4) Transfer If you already have a Toll Free Number with another carrier, you may transfer the number to NACI. Simply choose this option, and you will be given instructions on how to complete the process. Transferring Toll Free Numbers takes approx 5-7 business days after your account becomes active. [top]

How does your Voicemail work?
When you sign up for our PBX, you are already given access to using our Voicemail service. You will have voicemail capabilities on all of your extensions, including the Operator extension. Our Voicemail boxes have an unlimited capacity, but it can only hold a maximum of 10 messages at any given time. So when you have a new message, simply listen to it and delete it to ensure your voicemail box is never full. [top]

How long is the message length for Voicemails?
Callers may leave a maximum message length of 60 seconds. [top]

What are the settings for your Voicemail?
Our voicemail has 3 options for our users.

1) Disabled The voicemail is turned off, and no messages will be left
2) Enabled This is the primary use of the voicemail. Clients can determine how many rings they want to have before their voicemail picks up. You can record a personal greeting also.
3) Forced This will bypass the ring-to number. It is essentially a voicemail box, when the caller dials your extension, they will immediately be transferred into your voicemail. [top]

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Toll Free Service Plans

Plan A: 1-800 Follow Me   

Plan B: 1-800 Office
   > How It Works
   > Domestic Rates
   > International Call
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   > Service Packages
   > Cool Features
   > Example of Use
   > Billing Sample
   > FAQs
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Plan C: 1-800 TeleCenter

Plan D: CallMe0800

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