Demo Line: 1-800-704-1309
Scenario –
Widgets International
Widgets International is a small but
growing business located in California;
they have 3 employees spread out at
various locations. Mary handles all
Customer Service calls for the company
from their office in California. Two of
the employees actually live in two
different states. Bob handles Sales from
his home office in Texas and John handles
Technical Support for the company from his
office in New York.
Widgets International wanted one central
number its customers and prospects could
call to receive whatever support they
needed. Rather than having multiple phone
numbers for each department, Widgets
International uses TeleCenter. When
callers call Widgets International the
call is forwarded to the person handling
that department regardless of where they
are located.
Calls being transferred from one
department to another are so seamless that
the caller feels that they are being
transferred to the next cubicle, not to a
person or department in another state!
Dial 1-800-704-1309 to listen to how
TeleCenter works for Widgets
International.
Script –
Widgets International
Main Greeting: “Thank
you for calling Widgets International. If
you know your party’s extension please
enter it now. To learn more about our
products and services press 1. For Sales
press 2. For Customer Service press 3. For
Technical Support press 4. For a
Dial-By-Name directory press 411. For all
other requests press 0 for an Operator. If
you need to send a fax please start your
transmission now.”
Extension 0 – Operator:
This extension forwards to a designated
person at the main office.
Extension 1 – Products and
Services Description: Products
and Services Description: This extension
contains a 5 minute description of the
Widget International products and
services. At the conclusion of the
description, callers are prompted to
enter extension 2 for Sales. This
automates the close of the sale! Bob in
Sales is standing by, ready to take the
order.
Extension 2 – Sales/Bob:
“Hello, this is Bob, thank you for
calling the Widgets International Sales
department. You may press 0 now to speak
to me, # to leave a message or if you
have a Fax order ready to go simply
press the start or send button on your
fax machine now.” (Bob can also
turn the ‘greeting first’ option off so
that TeleCenter dials him instantly
instead of playing his greeting once his
extension is dialed.)
Extension 3 –
Customer Service/Mary: Mary’s
line rings directly to her phone
number(s) of choice. If she is unable to
take the call, the caller will hear her
recorded voice. “You have reached
the Customer Service Department, I
apologize we are unable to take your
call personally at this time. Please
leave your full name, account number,
phone number and the best time to call
you and we will return your call as soon
as possible. Thank you for choosing
Widgets International!”
Extension 4 – Technical
Support/John: John’s line also
rings directly to his phone number(s) of
choice. If he is unable to take the
call, the caller will hear his recorded
voice. “You have reached John in the
Technical Support Department. I am
either on the other line or it is after
normal business hours. Please leave your
full name, account number, phone number,
as well as the best time to call you and
we will return your call as soon as
possible. Thank you for choosing Widgets
International!”
Continue to listen to more scenarios
 Scenario
Two: Brian Jones, Jones Wealth Management
(Financial Planner)
Click to read scenario description, and
call Demo Line: 1-800-704-1314 with
Fax-On-Demand extension
Scenario
Three: Bill Wright, Internet Technologies
Consultant
Click to read scenario description, and
call Demo Line: 1-800-704-3512
Scenario
Four: Check My Credit Inc
Click to read scenario description, and
call Demo Line: 1-800-704-8543
Scenario
Five: Five Star Dental
Click to read scenario description, and
call Demo Line: 1-800-704-8546
Find
out more about
TeleCenter Voicemail Service . . .
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