Demo Line: 1-800-704-8546
The following scenario can apply to any
type of Professional Service Company
including Medical Professions, Lawyers,
Accountants, Insurance Agents, Business
Brokers and more.
Scenario –
Five Star Dental
Dr. Gerry Smith is a licensed Dentist with
his own practice. At this time his
practice is small and he only has one
employee (his wife Diane) helping him. In
order to be more productive, present a
bigger image and lessen the work load on
his wife, he uses TeleCenter to manage all
incoming calls. He provides options for
scheduling, billing, and emergency
service. Even though all of his extensions
go to his wife’s phone line it gives the
impression of a much larger and well
managed practice.
Dial 1-800-704-8546 to listen to how
TeleCenter works for Five Star Dental.
Script – Five
Star Dental
Main Greeting: “You
have reached Five Star Dental, the Dental
Practice of Dr. Gerry Smith. If you are a
new patient wanting to schedule a Free No
Obligation appointment press 1. If you are
an existing patient wanting to schedule a
new appointment or reschedule an existing
appointment press 2. For questions related
to billing or invoices from your insurance
carrier please press 3. For our hours of
operation or for directions to the office
please press 4. To hear the list of
insurance we accept press 5. To hear Dr.
Smith’s tips on brushing and flossing
press 6. For all other calls please press
0 at any time to speak with an Operator.
Thank you again for calling Five Star
Dental, choose your extension now and have
a great day!”
After Hours Greeting (plays after
5 PM): “You have reached Five
Star Dental, the Dental Practice of Dr.
Gerry Smith. Unfortunately our office is
now closed. If you have a Dental Emergency
and need to contact Dr. Smith immediately
please press 911 at this time on your
keypad and we will locate Dr. Smith for
you. If you have another need at this time
you may choose from one of the following.
Press 1 to leave a message for our New
Patient scheduling department, 2 if you
are an existing patient wishing to
schedule or re-schedule an appointment, 3
if you have billing or invoice questions,
4 for Directions to the office and hours
of operation, 5 for a list of insurances
we accept and press 6 for Dr. Gerry
Smith’s Tips on brushing and flossing.”
Extension 0 – Operator:
This extension rings directly to Diane’s
line in the office
Extension 1 – New
Patient Scheduling: This extension rings
directly to Diane’s line in the office.
Extension 2 – Existing
Patient Scheduling: This extension also
rings directly to Diane’s line in the
office.
Extension 3 – Billing:
This extension also rings directly to
Diane’s line in the office.
Extension 4 –
Directions and hours: This is a Greeting
Only extension that provides hours of
operation and office directions.
Extension 5 – List of
accepted Insurances: This is a Greeting
Only extension and provides a list of
Insurances accepted by Dr. Gerry Smith’s
office.
Extension 6 – Tips for
Brushing & Flossing: Dr. Smith has 5
tips he always shares with his clients
for maintaining clean and healthy teeth.
He has recorded these tips for his
patients to access 24/7 via this
Greeting Only extension.
Emergency Service Extension 911:
This extension is set to ring instantly
to the Home & Cell phone of Dr. Gerry
Smith.
 Now
order
your own system
. . .
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